Examples of how we’ve supported change-makers to elevate their impact.
For specific case studies relevant to your organisation, please contact us.
Recent projects.
Evaluating Victorian courts’ first Self-determination Plan: Measuring change and impact for First Peoples.
Court Services Victoria - Dhumba Murmuk Djerring Unit
Program Logic | Evaluation Framework | Program Evaluation
Improving patient and carer support through a targeted audience strategy.
PanKind (Pancreatic Cancer Australia)
Audience Strategy | Customer Journey Mapping
Uplifting supporter experiences for a conservation leader.
WWF-Australia
Supporter Experience Optimisation | Ideation Sprints
Defining a customer experience framework to support multi-channel engagement.
Melbourne Convention Bureau
Customer Experience Framework | Customer Research | Personas |
Customer Journey Mapping | Service Blueprinting
Developing a strategy and roadmap to deliver continuity of care in the home, independent retirement living and residential aged care.
Uniting AgeWell | Three6
Customer Research | Service Strategy | Social Innovation
Uncovering data dependencies and user expectations to uplift essential digital services.
Transport Victoria | WA Department of Main Roads | Symbiote
Key activities: UX Research | Customer Experience Optimisation
Previous project highlights.
-
IAG - CGU Insurance | Reimagining broker education to support competitive differentiation in a crowded market
Oxfam | Innovating income generation models to future proof aid projects
WWF-Australia | Reimagining charitable giving for a conservation leader through a diversified product portfolio and a muli-horizon product and audience strategy
-
Court Services Victoria - Dhumba Murmuk Djerring Unit | Defining a pathway towards improved and cultural appropriate data collection and service delivery for First Peoples in the Victorian court system
Seafood Industry Australia | Repositioning an industry for growth research, strategy and design for the industry’s digital employment and training hub
Victorian Civil and Administrative Tribunal | Improving access to justice for First Peoples in renting, guardianship and consumer claims
WWF-Australia | Designing new supporter journeys to increase engagement, retention and loyalty in line with the organisation’s new brand and conservation strategy
-
Court Services Victoria - Dhumba Murmuk Djerring Unit | Demonstrating transformative impact for a cultural learning program
Court Services Victoria - Dhumba Murmuk Djerring Unit | Enabling the Victorian court system to measure change in cultural capability over time
Worksafe Victoria | Reviewing the organisation’s benefits measurement framework and cp-designing supporting tools, templates and training guides to enable more consist adoption
-
Climateworks Centre | Understanding audience archetypes to inform the organisation’s audience engagement, advocacy and impact communications strategy
Court Services Victoria - Dhumba Murmuk Djerring Unit | Assessing desirability and feasibility to guide solution design for innovative Koori court initiatives
Kids First Australia | Establishing desirability and viability to inform investment and design of respectful relationships education products
“I’ve worked with Gyongyi on multiple design sprints and always find her to be a great fit for us as a purpose-driven organisation. She’s warm, respectful and genuinely curious. What stands out most is her thoroughness - she always takes the time to fully understand our business problem, ensures everyone is engaged, and keeps us focused on solving the right problem.”
— Senior Manager, Supporter Experience, WWF
Want to learn more? Let’s chat about how we can help you.
Due to client confidentiality, we do not showcase detailed examples of our work online. For examples of recent work or specific case studies relevant to your organisation, please contact us for a confidential chat.